Support
Most problems can be resolved without risking your saved reef. Try the steps below before reinstalling.
The game does not open or respond
- Close and reopen Feed the Deep.
- Restart your iPhone.
- Check that iOS is up to date.
- Keep enough free device storage for iOS to operate normally.
Sound or motion feels wrong
Open Settings from the home reef. Music, sound effects, haptics, and reduced motion can each be changed independently. Feed the Deep also follows the device's audio route and interruption behaviour.
Saved data and purchases
Run progress, discoveries, Sea Glass, and preferences are stored locally on the device. There is no Feed the Deep account or cloud sync. Deleting the app removes this local data, including unused consumable Sea Glass. The one-time Starter Pack can be restored from the Market with the Apple Account used to buy it; consumable Sea Glass packs cannot be restored through the App Store. Reinstall only when you are comfortable losing local progress.
Useful details for a bug report
Include the app version and build, iPhone model, iOS version, what you expected, what happened, and the shortest sequence that reproduces it. A screenshot or screen recording can help. Never submit passwords, payment details, health information, or other sensitive data.
Contact
For help with Feed the Deep, bug reports, or feedback, email feedthedeep@creatorhaven.cc. This address is forwarded to the developer's private support inbox. Include your app version and iPhone model when relevant; do not send passwords or payment details.